More than 50 years combined experience in Title Insurance and Law Firms.



Troy is Managing Counsel for LM Title Agency, LLC, a wholly owned subsidiary of Lawyers Mutual serving attorneys throughout North Carolina. Prior to heading the title agency, he worked for Lawyers Mutual as Claims Counsel, focusing primarily on real estate, fraud and technology related claims. In that role, Troy routinely taught CLEs and other professional education programs for national, statewide and local organizations, including recent engagements in Hawaii, Chicago and New Orleans.


Before joining Lawyers Mutual, he worked at Investors Title as a Claims and Subrogation Counsel. Troy began his career with a small Garner, NC law firm where his practice concentrated in commercial and residential real estate transactions and litigation involving real property.

Troy attended NC State University, graduating with honors in Civil Engineering. He received his JD, also with honors, from Campbell University.

Outside of work, Troy enjoys hiking, working in his garden and enjoying seeing his three children experience life. His wife, Jennifer, is also a licensed attorney.

Contact Troy directly at 919.585.1182 or


Michelle is the Director of Operations for LM Title. She is a licensed North Carolina attorney and title insurance underwriter.

Growing up in the small town of Micro, NC, Michelle started her legal career in 1991.  Having worked with a number of attorneys across the State, Michelle has experience in the areas of real estate, litigation, collections, tax foreclosures, and personal injury.  One of her more interesting work experiences was as a research consultant for the Carolina Panthers. 

In her free time, Michelle enjoys traveling with her husband and son, kickboxing, and is an avid true crime junkie.


Michelle is a member of the NC Bar Association, Wake County Bar Association, and the Tenth Judicial District Bar Association


Contact Michelle directly at 919.521.8934 or

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Sharon Keeter

Marketing Manager

Sharon has several years of marketing experience with telecom,

senior living, and other title insurance companies.

She is currently scheduling and promoting the statewide CLE programs.

She volunteers with a few organizations throughout the year.

She loves to spend time with her grandson when she can.


Heather Ballance-Brown

Title Underwriter

Heather has spent the last 25 years working in real estate

as a paralegal, mortgage loan processor,

and title insurance underwriter.

In her free time she teaches dance, volunteers with organizations her daughter is involved in, and raises livestock.

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Vicki Martin

Title Coordinator

Vicki is a North Carolina State Bar Certified Paralegal with

over 30 years experience doing title work.

Prior to joining LM Title, Vicki was an independent

real estate paralegal for 23 years.

During her free time, she and her husband enjoy camping

at the lake with their dogs.


Debra Underhill

Title Underwriter

Debra is a graduate of the University of North Carolina

at Wilmington School of Business and a graduate

of the Johnston Community College paralegal program.

She has worked as a paralegal for the past 24 years

with ten years as a real estate closing paralegal.

Her free time is spent with family and friends and

she is a lifelong resident of Johnston County.

Debra Johnson

Melanie Johnson

Title Underwriter
Training Coordinator

Melanie likes to say she was born into the real estate law business.

In addition to working as a title underwriter, Melanie has

dabbled in real estate law, mortgage lending,

managing a land surveyor's office, and

spent seven years training at SoftPro.

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Megan Haines

Prior Policy Coordinator

Megan is a native New Yorker and the newest member of our team.

She comes with many years of administrative and

customer service experience.

With our growing business she is eager to learn all she can.

She is passionate about dog rescue and enjoys cooking.

Megan’s happy place is the beach.

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